Knowledge Base & Surveys
Self-service answers and honest feedback loops.
Publish searchable articles for customers and staff, then close the loop with surveys that measure satisfaction and surface what to fix.
“We answer the same questions again and again.”
Imagine this
You publish an article about “how to download your invoice”. Customers find it in the portal; fewer tickets arrive. After resolution, a short survey tells you how you did.
Walk me through itKnowledge Base & Surveys, step by step
- 1
Write helpful articles
Create categorised articles that answer the questions you hear most.
- 2
Publish to the right audience
Make articles public for customers or internal for staff.
- 3
Link them to tickets
Attach articles to replies so agents resolve issues faster.
- 4
Measure and improve
Use surveys and response analytics to see what works and what to fix.
Everything inside Knowledge Base & Surveys
Categorised, searchable articles
Public and internal visibility
Survey builder with multiple question types
Response analytics
Questions it answers for you
The questions you would ask on a busy day — answered from live data, not last month’s spreadsheet.
Who in your team uses it
Support team
Maintains articles and reduces repetitive tickets.
Customer
Finds answers without waiting for a reply.
Manager
Reads feedback to improve service and products.
Knowledge Base & Surveys works with the rest of your business
Data flows between modules through the platform’s event bus — nothing is typed twice.
Where Knowledge Base & Surveys makes the biggest difference
Knowledge Base & Surveys: common questions
Can articles be internal?
Yes.
What survey types exist?
The builder supports multiple question types.
Keep exploring
See Viamione with your own workflows
Book a tailored walkthrough. We map your processes to modules and recommend a plan.